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Social Networks Management

We are convinced that the management of social media requires a strong multidisciplinary commitment. For this reason we put in place a cross-disciplinary team to help companies to manage social channels and their community with professionalism and holistically.

Once a solid social strategy is defined, our community managers immerse themselves in the channels of your brand to involve current and potential customers, through the following services:

1.Planning and editorial calendar

Our copywriters together with the community managers, in agreement with the internal managers of the client company, deal with the development of an editorial plan and the drafting of contents that intercept passions and desires of your audience.

2.Content creations and visual design

To encourage the sharing of your content, we believe that design and visual creativity also have value, because they create deeper emotional relationships, facilitate the sharing of your message and the understanding of your business with respect to text-only content.

3.Moderation and community management

Our community manager team becomes your brand’s ambassador in the social space, through listening and directly involving the users of your channels. We have experience in moderating your channels, guaranteeing fast response times and targeted 1-to-1 responses. We can handle customer support and manage escalation processes against a social crisis.

4.Monitoring and reporting

We have a unique philosophy in terms of reporting: each company is unique and as such we believe that all reporting should reflect this uniqueness. For this reason we develop absolutely customized reporting formats, in compliance with the business objectives and agreed measurement metrics.